General
Common Problems
Is there a demo of SHAZAM Professional Edition available?
If you have purchased and
completed installation of the
Standard Edition of SHAZAM for Windows then you may install the
Professional Edition from the CD and press the 'Demo' button when the
registration dialog appears. If you have not purchased either edition and wish to see a walkthrough of available features
then please take the virtual tour here. There is currently no
downloadable demo of SHAZAM.
How
much does SHAZAM Professional Edition cost?
The SHAZAM
Professional Edition license is an upgrade to the Standard Edition
license and
as such requires you to purchase the Standard Edition license of
SHAZAM. You may buy the upgrade license when you buy the Standard Edition
or subsequently. Please note that from an installation point of
view the Professional Edition installer can be run without running the
Standard Edition installer.
- Full details about pricing are available
here.
- If you have an earlier version of SHAZAM then
information about discounts is available
here
- Australian and New
Zealand prices may be obtained from Hallmark Software available here
I have purchased SHAZAM for Windows - Standard Edition but would
like to upgrade to the Professional Edition. What do I need to do?
Both the standard and professional editions are
contained on the Installation CD. Please visit
here and complete the online order
form. You will be sent a Professional Edition registration code
as soon as your order is processed.
Does the Professional Edition allow menu driven execution of SHAZAM?
Yes.
The Professional Edition has been built specifically to bring a high level of
user friendliness to performing econometrics. Notably, using the SHAZAM Wizards it
is possible to perform estimation, run diagnostics, specify confidence
intervals, restrictions, do hypothesis tests, construct forecasts and many
other tasks all with the
click of a mouse. SHAZAM Wizards also allow the construction of
program statements so that as users become more demanding
in their requirements they may easily make the transition from menu driven
execution to more advanced econometric programming methods.
What are the installation requirements of the Professional
Edition?
The minimum hardware requirements for the professional
edition are:
* Windows 2000 / Windows Server 2003 /Windows Server 2003 R2 / Windows XP / Windows Vista /
Windows Server 2008/ Windows Server 2008 R2 / Windows 7
* 32bit or 64 bit operating system
* 64mb RAM (above the minimum requirements for the operating system to run)
* 100mb hard disk space
* 800 * 600 minimum display resolution (at least 1024 * 768 recommended)
All earlier versions of
windows such as Windows ME / 98 / 95 / 3.0, 3.1 or NT 4.0 / 3.51 are no longer supported.
Does the Professional Edition offer the same econometric features as other
editions?
Yes. All versions of SHAZAM offer the
same econometric features. Please visit
here for a full list of all SHAZAM
programming statements and commands.
How do I order a copy?
Please visit here
and fill out the form. Alternatively if you are purchasing via
purchase order then print the form, complete it and send it and the purchase
order to us.
I have recently upgraded to
Windows 2000 and when I start SHAZAM the
message "Failed to update registry" appears. What has happened?
This is a known bug with software created using
Microsoft Visual C++ running on Windows 2000. Please update your version
of SHAZAM to the latest version available
here
Is the
Professional Edition networkable?
Yes. To
discuss any particular network installation issues please email SHAZAM support
here
We are operating a Novell network and find that
SHAZAM will not properly
startup. What can we try?
Ensure the files
shazamw.ini, shahelp, and demo are all given read write permissions.
If you still experience trouble please contact us
here
How
do I change the values of PAR and SIZE in the Professional Edition?
These can be changed as per
any other SHAZAM version you may:
a) Set them on the command line eg. shazamp size=1234 par=5678
b) Enter them as the first commands in the command editor and press 'Run'
c) Use Single Window Mode to change the values.
Note that to permanently
set the values you may use the commands
par xxx
size yyy
stop save
then exit SHAZAM and
restart. These will now be the default starting values.
How do I
work with Microsoft Excel Spreadsheets?
Please see the Working with Excel
page.
The
Introduction to SHAZAM index file is not found. What can I do?
Please visit the Downloads
page and update your the introduction to the latest version. Extract to the
/help/intro subdirectory in the SHAZAM installation directory.
I
have recently installed some new software and SHAZAM begins the startup
process and then exits before fully loading. What has happened?
Some software vendors
attempt to forcibly replace common runtime libraries (dlls) contained on
your computer even if a later version is already on the computer. This
is a poor practice and can damage existing applications, such as SHAZAM,
that rely on the features in the latest libraries. These libraries are backward
compatible so that later versions always support the earlier features using
the principle of COM interfaces.
If you have Version 9 then the best way to restore
functionality to SHAZAM should this happen is to visit http://www.microsoft.com
to download and install the Microsoft Visual C++ version 6 Runtime libraries
Redistributable file (vcredist.exe) contained there. This updates the
runtime files to the last Microsoft release (Visual Studio 6 - Service Pack 5).
If you have Version 10 this problem is avoided when you install SHAZAM Version 10 - Service Pack 1 from here.
SHAZAM fails
to run the same file twice when using the Run button. What has happened?
Some command files can fail to
run more than once when in batch mode. Should this happen ensure there are no STOP statements
contained within the file. Also ensure that before any data is read that a correct SAMPLE statement
is present (if not using the autoload feature). Should the problem continue add DELETE / ALL as the first command in the command file.